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GETTING_A_HANDLE

                                                          February 24, 2017
                                          
                                          
                                                 MOP_HEAD

Despite my best efforts, I                
resorted to Bed, Bath & Beyond:
and they did  have the latest
model of Cassabella.

  The moment I got it home, it became clear
  it was nearly completely non-functional:
  the mop-handle was split into two parts.
  One slid into the other, but the connector
  only loosely fitted together.  It broke
  apart immediately on a single use, on the     I'm not the kind of person who
  first pull of their characteristic levers.    does returns, but my partner
                                                Dangerbaby volunteered to deal
  Words can not express how angry               with this: BB&B simply
  things like this make me: the                 handed her a replacement mop
  frustration of dealing with                   (same brand, different model)
  a broken mop is a small thing,                no questions asked.
  but this is a matter of a broken
  economic system.                                      You might take this
                                                        as a point in their
  You can't tell me that someone at                     favor.  Maybe.
  Cassabella did not know they were
  shipping a product that was                           What I'd prefer is a
  broken by design.  It doesn't                         supplier that
  exactly take an elaborate testing                     doesn't hand out
  program to detect this flaw.                          broken merchandise
                                                        to begin with.
  Either upper management decided to
  just run with this, or someone in                        One thing I'd be
  middle management concealed the                          curious to know
  issue from upper management: it's                        is *when* did they
  not easy to excuse this level of                         start getting
  incompetence.                                            reports on this
                                                           product.  How long
      And it's not as though the                           did they keep
      product *needed* a re-design.                        selling it after-
      One suspects they like to                            wards?
      switch to incompatible              
      mop-heads every few years to          
      force new sales.  Tossing in a
      couple of gratuitous "new           
      features" is a good way to             (Someone there is
      cover for this. Slightly.              a Microsoft fan.)
      
      
  I've been seeing way too much of
  this kind of thing in American products:
  we're way past planned obsolescence and
  into product placebos.


       I did use this mop for a few days
       before returning it: I cut a length
       of metal electrical conduit and
       slipped it inside the hollow handle
       to brace it.  Drill a couple of holes
       through it and add appropriate nuts         I thought about doing
       and bolts and the problem would be          one of those instructional
       solved-- though I didn't go that far.       youtube videos about
                                                   this: "How to convert
                                                   a Cassabella mop handle
                                                   into a mop handle."





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